Cookie Policy

Cookies are small text files stored on your device by a website. They help LuckyKoala Casino remember your choices, keep you signed in, and deliver faster, more secure, and more personalized service. Cookies do not run programs on your computer, and they cannot read data from other websites.

We use cookies to:

• Keep your session active so you can play games without repeated logins.
• Secure your account and detect suspicious activity.
• Measure site performance so pages and games load faster.
• Provide analytics that help us improve features, offers, and game availability.
• Personalize content, offers, and language settings based on your preferences.

Using cookies lets us offer features like saved preferences, quicker deposits, and tailored promotions, while protecting account security.

Types of cookies you may encounter

We use a mix of session, persistent, and first-party and third-party cookies. Here are the main categories and what they mean for you:

Essential cookies

• Purpose: Required for core functions, such as login, account security, payment processing, and complying with in-state access rules.
• Impact: Disabling these will prevent you from using key site features, including playing games and claiming bonuses.

Functional cookies

• Purpose: Remember your language, display preferences, and game settings, so your experience feels seamless.
• Impact: If turned off, you may need to reconfigure settings each visit.

Performance and analytics cookies

• Purpose: Measure how the site and games perform, track page load times, and identify errors so we can improve reliability and speed.
• Impact: Disabling these won’t break the site, but may slow our ability to diagnose issues and optimize your experience.

Marketing and advertising cookies

• Purpose: Deliver personalized offers, show relevant promotions, and measure the effectiveness of campaigns.
• Impact: Turning these off stops targeted offers and personalized ads, but you will still receive general promotions.

Third-party cookies and partners

Some cookies are placed by trusted third parties that provide services on our behalf. Examples include analytics providers, payment processors, live chat vendors, and game software partners such as NetEnt, Microgaming, Playtech, Pragmatic Play, Betsoft, and others. These partners follow their own privacy practices, and may use cookies to:

• Track aggregated site usage and session quality.
• Facilitate secure payments and deposit verification.
• Support chat transcripts or customer support sessions.
• Provide game content and improve gameplay performance.

We do not control third-party cookie practices from outside companies, so we recommend reviewing those providers’ privacy notices if you want full details.

How we get your consent

When you first visit LuckyKoala Casino, a cookie banner will explain our use of cookies and ask for consent for non-essential cookies. Essential cookies are necessary to provide the service and do not require consent. You can accept all cookies, reject non-essential cookies, or set preferences. You may withdraw or change your consent at any time by adjusting your cookie settings on the site or in your browser.

Please note that rejecting or removing certain cookies may limit functionality, including loyalty rewards, deposit and withdrawal convenience, and in-state verification tools.

Manage, disable, or delete cookies in your browser

You can control cookies through your browser settings. Below are general steps; exact names and menus may vary by browser version.

• Google Chrome: Settings - Privacy and security - Cookies and other site data. You can block, clear, and manage cookies.
• Mozilla Firefox: Settings - Privacy & Security - Cookies and Site Data. Use controls to block or remove cookies.
• Apple Safari: Preferences - Privacy - Manage Website Data. You can remove stored data and block cookies.
• Microsoft Edge: Settings - Cookies and site permissions - Manage and delete cookies and site data.

Clearing cookies will sign you out of the site and may remove some preferences. If you use multiple devices, adjust cookie settings on each device. You can also use private or incognito windows to limit persistent cookies.

How cookie choices affect site features and promotions

Your cookie preferences directly affect how LuckyKoala Casino works for you. Examples:

• Disabling essential cookies will prevent logins, deposits, and gameplay.
• Blocking functional cookies may reset language, game settings, and saved baskets.
• Opting out of marketing cookies limits personalized bonuses and promotional targeting, which may reduce the relevance of offers you see.
• Turning off analytics cookies can make it harder for us to identify problems that affect load times or payout processing.

We always encourage reviewing the terms and conditions tied to promotions, since some bonuses require certain technical settings to be active.

Security, storage, and retention

Cookies are stored on your device for the duration defined by each cookie—some expire at the end of a session, others remain for weeks or months. We store only the information needed to operate the site securely and comply with legal requirements. Cookies do not carry viruses or spyware, and we use industry-standard protections to keep cookie data secure.

Policy updates and how you’ll be notified

We may update this Cookie Policy. The effective date below shows when the current policy takes effect. When changes are significant, we will post a notice on the site or show an updated cookie banner so you can review and, if necessary, change your preferences.

Effective date: October 5, 2026.

Questions or privacy requests

If you have questions about our cookies, want to change cookie settings and cannot do so from your browser, or have privacy-related requests, contact LuckyKoala Casino support at support@luckykoala.com. You can also use our FAQ or live chat for immediate help with cookie or account settings.

Read our LuckyKoala Casino review for an overview of site features, including support and payments.

We aim to keep this policy clear and practical. Adjusting cookies gives you control over your experience, while consenting to essential and preferred cookies helps us deliver a safer, faster, and more personalized gaming experience.